Office of General Counsel

Coordinating and managing legal issues affecting institutions within the CSCU System, the Board of Regents for Higher Education and the System Office

Student Complaint Process

In compliance with the Higher Education Opportunities Act of 2008, the Connecticut State Colleges and Universities (CSCU) investigates all written and signed student complaints against the colleges and universities in the CSCU system. Additionally, CSCU also provides prospective and enrolled students with contact information for filing complaints with our accrediting agency and other appropriate state agencies.

Initiating a Request for Review

In order for the CSCU system to consider a Request for Review, the following must be true:

  • The student has exhausted all available grievance procedures established by the institution.
  • The student did not receive a satisfactory resolution and is contacting CSCU as a last resort in the grievance process.
  • The student has submitted the claim in writing to CSCU. The student complaint must provide CSCU with a detailed description of the claim(s), including dates, times, and full names of all involved, as well as the actions taken by both the student and the school to resolve the matter.
  • The student has signed the Request for Review, electronically, or by signature, attesting to the truth and accuracy of the request.
  • By submitting the request, the student acknowledges that CSCU may share the information provided with the school or other relevant organizations, in order to help resolve the dispute. CSCU does not guarantee a resolution resulting from the submission or its investigation into the allegation(s).

Upon receiving a Request for Review, CSCU will determine whether the matter being disputed falls within its jurisdiction, based on the elements stated above. If it does, CSCU initiates an investigation into the allegation(s). If preliminary findings indicate an inconsistency with CSCU policy by the institution, CSCU will resolve the request administratively through mediated discussion. All parties are notified in writing of the outcome of the investigation. If the claim(s) in the Request for Review is outside of CSCU jurisdiction, it may be directed to the accrediting body, or to another agency that is authorized to resolve the matter, if appropriate.

CSCU will not investigate anonymous Request for Reviews.

Filing a Request for Review

A Request for Review can be filed electronically via email to O' Please include any and all information pertaining to the (delete) your Request for Review in the email, including (name, contact information, campus affiliation, full description of issue and any supporting documentation).

The student and/or the institution may be contacted during the investigation to submit documented evidence regarding the complaint, which may include but is not limited to, copies of enrollment documentation, contracts, syllabi, receipts, financial aid notices, promissory notes, or other relevant correspondence.

Students should be aware that they have the right to seek advice from a private attorney.

Questions regarding filing a Request for Review can sent to Tamara O’Day-Stevens, Interim Associate Vice President for Enrollment and Student Success, O'

Accrediting Agency

New England Commission on Higher Education provides information for students to address public comments, complaints against affiliated institutions, and complaints against the Commission.

State of Connecticut

Access the complaint form for the State of Connecticut at the Connecticut Attorney General’s website.