Student Support Program

All students have been notified of their successful appeals under the Emergency Grant Program through their college e-mail, and payments are being processed this week. Thank you for your patience. If you have been notified of an award or a successful appeal, but you have not received the payment, please contact your campus bursar or business office to see if the check has been returned or if there was a problem with direct deposit.

The appeals period for the Emergency Grant period has ended. If you filed an appeal by January 7, we will notify you through your college email account by January 21 of the outcome of your appeal. Thank you for your patience.

If you received an email in December stating that you were awarded an emergency grant, but you have not received the funds, please contact your campus bursar for assistance.

We have learned of an error in processing applications for Emergency Grants, which has delayed payments for some students. The issue is resolved, and we will notify the impacted students by email on December 17 and make additional payments to those students on December 21 and 22. We sincerely apologize for the inconvenience, the delay and the confusion this may have caused.

Students may still file appeals according to the instructions listed below, but we will not process those until after the additional round of payments has been made on December 21 and 22.

Appeals:  Students who applied for an Emergency Grant but did not receive a payment may request an appeal.  Appeals must be made by email:

• Please email from your college email address
• Please provide your name, Banner id, and the date you applied.
• Please describe any special circumstances that may be relevant
• Please DO NOT INCLUDE private or confidential information or attach any materials.
• If you have any additional materials, please list them but do not attach.  We will contact you if necessary.
• Appeals will be accepted through January 7, 2022 and students will be notified by January 21 of the result of the appeal.

Final Student Support Payment: The final payment to all enrolled students will be disbursed to Community College students starting on December 13, 2021 using the method of payment on file for each student. These funds are funded from the Higher Education Emergency Relief Fund, a program of the United States Department of Education. Payments will be completed by December 23. Grant amounts will vary by college based on available funding at each institution, see table below:

Students who applied for and are eligible for the Emergency Grant Program will receive additional payment of $1,500 along with their final Student Support Payment later this month. These students will be separately notified of their eligibility by email.