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CSCU Student Success Center

The CSCU Student Success Center is focused on fostering the implementation of Guided Pathways practices across the CSCU system, which will help more students earn credentials that lead to good jobs.

About the CSCU SSC

Founded in Fall 2014, the Center aims to foster a collaborative process in which faculty, staff, students, and administrators work together to develop a culture of academic and personal success for CSCU students.

The Center is one of fifteen such centers nationwide. The centers in this network are designed to be collaborative at two levels: Across the country the centers work together and with national experts to consider ideas that can improve student persistence and completion. Within each state each center works with its colleges to create a coherent, statewide strategy that helps institutions integrate their varied student success efforts, learn from one another, and maximize resources.

Student success efforts in CSCU are focused on Guided Pathways, a movement that helps more students efficiently complete credentials, transfer, and attain jobs with value in the labor market.

Student Success Center Network

CSCU Guided Pathways (pdf)

Student Complaints & Request for Review Process

In compliance with the Higher Education Opportunities Act of 2008, the Connecticut State Colleges and Universities (CSCU) investigates Request for Review of all written and signed student complaints against the colleges and universities in the CSCU system. Additionally, CSCU also provides prospective and enrolled students with contact information for filing complaints with our accrediting agency and other appropriate state agencies.

Initiating a Request for Review

In order for the CSCU system to consider a Request for Review, the following must be true:

  • The student has exhausted all available grievance procedures established by the institution.
  • The student did not receive a satisfactory resolution and is contacting CSCU as a last resort in the grievance process.
  • The student has submitted the claim in writing to CSCU. The student complaint must provide CSCU with a detailed description of the claim(s), including dates, times, and full names of all involved, as well as the actions taken by both the student and the school to resolve the matter.
  • The student has signed the Request for Review, electronically, or by signature, attesting to the truth and accuracy of the request.
  • By signing the request, the student acknowledges that CSCU may share the information provided with the school or other relevant organizations, in order to help resolve the dispute. CSCU does not guarantee a resolution resulting from the submission or its investigation into the allegation(s).

Upon receiving a Request for Review, CSCU will determine whether the matter being disputed falls within its jurisdiction, based on the elements stated above. If it does, CSCU initiates an investigation into the allegation(s). If preliminary findings indicate an inconsistency with CSCU policy by the institution, CSCU will resolve the request administratively through mediated discussion. All parties are notified in writing of the outcome of the investigation. If the claim(s) in the Request for Review is outside of CSCU jurisdiction, it may be directed to the accrediting body, or to another agency that is authorized to resolve the matter, if appropriate.

CSCU will not investigate anonymous Request for Reviews.

Filing a Request for Review

Request for Reviews can be filed electronically via the online submission form link below. The online form also permits students to submit supporting evidence and documentation electronically.
Request for Review Form

The student and/or the institution may be contacted during the investigation to submit documented evidence regarding the complaint, which may include but is not limited to, copies of enrollment documentation, contracts, syllabi, receipts, financial aid notices, promissory notes, or other relevant correspondence.

Students should be aware that they have the right to seek advice from a private attorney.

Questions regarding a Request for Review can sent to CSCU-Legal@ct.edu.

Accrediting Agency

New England Association of Schools and Colleges (NEASC). The link https://cihe.neasc.org/information-public/comments-and-complaints provides information for students to address public comments, complaints against affiliated institutions, and complaints against the Commission.

State of Connecticut

The link to access the complaint form for the State of Connecticut is located at the Connecticut Attorney General’s website: http://www.ct.gov/ag/site/default.asp.