Board of Regents Policy Holistic Case Management Advising Policy

The Board of Regents for Higher Education sets forth the following requirements for Connecticut State Community College, to be implemented by the CSCU System Office through the leadership of the Provost, Senior Vice President of Academic and Student Affairs, Vice President of Enrollment Management, and college administrators:

A. Adopt a holistic case management advising model, whereby

1. All degree and certificate seeking students are assigned to a Guided Pathways advisor upon admission, who advises them through to the completion of their time at the Connecticut State Community College;
2. Guided Pathways Advisors:
   1. Guide their assigned students in the creation of a personalized academic and career plan prior to initial registration; at minimum, this plan includes an outline of
      1. Career and academic goals,
      2. Requirements and expectations for chosen program of study,
      3. Course sequence from initial registration to graduation,
      4. Financial plan to pay for college,
      5. Relevant holistic resources and services, and
      6. Opportunities for employment and transfer;
   2. Continually monitor their assigned students’ progress on their personalized academic and career plans, using at minimum indicators related to students’
      1. Course registration,
      2. Course drop and withdrawal,
      3. Registration holds,
      4. Academic performance,
      5. Academic momentum, and
      6. Use of holistic resources and services;
   3. Provide and coordinate sustained, strategic, integrated, proactive, and personalized support to their assigned students to help keep them on plan, which includes resources and services related to their academic, career, financial, and other individual needs;
   4. Ensure their assigned students regularly assess their personalized academic and career plans; and
   5. Collaborate with their assigned students to revise their personalized academic and career plans as needed.
3. Faculty actively work with their students’ Guided Pathways Advisors to ensure all degree and certificate seeking students receive the services listed in Section A.2; and
4. Other academic and student affairs staff actively work with Guided Pathways Advisors to ensure all degree and certificate seeking students receive the services listed in Section A.2.

B. Reduce the student (headcount) to Guided Pathways Advisor (full time equivalent) ratio to 250:1, with the goal of reaching full scale by Fall 2022.

C. Adopt a student success technology platform to assist professional, faculty, and other academic and student affairs staff with:

1. Assigning Guided Pathways Advisors to students and maintaining advisors’ caseloads,
2. Creating and revising students’ personalized academic and career plans,
3. Monitoring students’ progress on their personalized academic and career plans, and
4. Supporting students through a communication system that includes but is not limited to
   1. Early alerts,
   2. Referrals to holistic resources and services,
   3. Case notes, and
   4. Reports.

D. Develop an initial implementation and assessment plan for the Holistic Case Management Advising Policy by December 2020.